Top 5 reasons why The customer is Always Right is wrong - The Chief Happiness Officer Blog

Top 5 reasons why The customer is Always Right is wrong - The Chief Happiness Officer Blog When the customer isnt right for your business One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the companys operation. In fact, she became known as the Pen Pal because after every flight she wrote in with a complaint. She didnt like the fact that the company didnt assign seats; she didnt like the absence of a first-class section; she didnt like not having a meal in flight; she didnt like Southwests boarding procedure; she didnt like the flight attendants sporty uniforms and the casual atmosphere. Her last letter, reciting a litany of complaints, momentarily stumped Southwests customer relations people. They bumped it up to Herbs [Kelleher, CEO of Southwest] desk, with a note: This ones yours. In sixty seconds, Kelleher wrote back and said, Dear Mrs. Crabapple, We will miss you. Love, Herb.' The phrase The customer is always right was originally coined by Harry Gordon Selfridge, the founder of Selfridges department store in London in 1909, and is typically used by businesses to: Convince customers that they will get good service at this company Convince employees to give customers good service Fortunately more and more businesses are abandoning this maxim ironically because it leads to bad customer service. Here are the top five reasons why The customer is always right is wrong. 1: It makes employees unhappy Gordon Bethune is a brash Texan (as is Herb Kelleher, coincidentally) who is best known for turning Continental Airlines around From Worst to First, a story told in his book of the same title from 1998. He wanted to make sure that both customers and employees liked the way Continental treated them, so he made it very clear that the maxim the customer is always right didnt hold sway at Continental. In conflicts between employees and unruly customers he would consistently side with his people. Heres how he puts it: When we run into customers that we cant reel back in, our loyalty is with our employees. They have to put up with this stuff every day. Just because you buy a ticket does not give you the right to abuse our employees . . . We run more than 3 million people through our books every month. One or two of those people are going to be unreasonable, demanding jerks. When its a choice between supporting your employees, who work with you every day and make your product what it is, or some irate jerk who demands a free ticket to Paris because you ran out of peanuts, whose side are you going to be on? You cant treat your employees like serfs. You have to value them . . . If they think that you wont support them when a customer is out of line, even the smallest problem can cause resentment. So Bethune trusts his people over unreasonable customers. What I like about this attitude is that it balances employees and customers, where the always right maxim squarely favors the customer which is not a good idea, because, as Bethune says, it causes resentment among employees. Of course there are plenty of examples of bad employees giving lousy customer service. But trying to solve this by declaring the customer always right is counter-productive. 2: It gives abrasive customers an unfair advantage Using the slogan The customer is always right abusive customers can demand just about anything theyre right by definition, arent they? This makes the employees job that much harder, when trying to rein them in. Also, it means that abusive people get better treatment and conditions than nice people. That always seemed wrong to me, and it makes much more sense to be nice to the nice customers to keep them coming back. 3: Some customers are bad for business Most businesses think that the more customers the better. But some customers are quite simply bad for business. Danish IT service provider ServiceGruppen proudly tell this story: One of our service technicians arrived at a customers site for a maintenance task, and to his great shock was treated very rudely by the customer. When hed finished the task and returned to the office, he told management about his experience. They promptly cancelled the customers contract. Just like Kelleher dismissed the irate lady who kept complaining (but somehow also kept flying on Southwest), ServiceGruppen fired a bad customer. Note that it was not even a matter of a financial calculation not a question of whether either company would make or lose money on that customer in the long run. It was a simple matter of respect and dignity and of treating their employees right. 4: It results in worse customer service Rosenbluth International, a corporate travel agency, took it even further. CEO Hal Rosenbluth wrote an excellent book about their approach called Put The Customer Second Put your people first and watch?em kick butt. Rosenbluth argues that when you put the employees first, they put the customers first. Put employees first, and they will be happy at work. Employees who are happy at work give better customer service because: They care more about other people, including customers They have more energy They are happy, meaning they are more fun to talk to and interact with They are more motivated On the other hand, when the company and management consistently side with customers instead of with employees, it sends a clear message that: Employees are not valued That treating employees fairly is not important That employees have no right to respect from customers That employees have to put up with everything from customers When this attitude prevails, employees stop caring about service. At that point, real good service is almost impossible the best customers can hope for is fake good service. You know the kind I mean: corteous on the surface only. 5: Some customers are just plain wrong Herb Kelleher agrees, as this passage From Nuts! the excellent book about Southwest Airlines shows: Herb Kelleher [] makes it clear that his employees come first even if it means dismissing customers. But arent customers always right? No, they are not, Kelleher snaps. And I think thats one of the biggest betrayals of employees a boss can possibly commit. The customer is sometimes wrong. We dont carry those sorts of customers. We write to them and say, Fly somebody else. Dont abuse our people.' If you still think that the customer is always right, read this story from Bethunes book From Worst to First: A Continental flight attendant once was offended by a passengers child wearing a hat with Nazi and KKK emblems on it. It was pretty offensive stuff, so the attendant went to the kids father and asked him to put away the hat. No, the guy said. My kid can wear what he wants, and I dont care who likes it. The flight attendant went into the cockpit and got the first officer, who explained to the passenger the FAA regulation that makes it a crime to interfere with the duties of a crew member. The hat was causing other passengers and the crew discomfort, and that interfered with the flight attendants duties. The guy better put away the hat. He did, but he didnt like it. He wrote many nasty letters. We made every effort to explain our policy and the federal air regulations, but he wasnt hearing it. He even showed up in our executive suite to discuss the matter with me. I let him sit out there. I didnt want to see him and I didnt want to listen to him. He bought a ticket on our airplane, and that means well take him where he wants to go. But if hes going to be rude and offensive, hes welcome to fly another airline. The fact is that some customers are just plain wrong, that businesses are better of without them, and that managers siding with unreasonable customers over employees is a very bad idea, that results in worse customer service. So put your people first. And watch them put the customers first. Related posts If you liked this post, theres a good chance youll also enjoy: When is it time to leave a bad job? Find your quitting point. The cult of overwork Why ?Motivation by Pizza? Doesn?t Work Top 10 reasons why happiness at work is the ultimate productivity booster NB: This is a re-run of a previous post while Im away from the blog for a day. Thanks for visiting my blog. If you're new here, you should check out this list of my 10 most popular articles. And if you want more great tips and ideas you should check out our newsletter about happiness at work. It's great and it's free :-)Share this:LinkedInFacebookTwitterRedditPinterest Related Top 5 reasons why The Customer Is Always Right is wrong - The Chief Happiness Officer Blog When the customer isnt right for your business One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the companys operation. In fact, she became known as the Pen Pal because after every flight she wrote in with a complaint. She didnt like the fact that the company didnt assign seats; she didnt like the absence of a first-class section; she didnt like not having a meal in flight; she didnt like Southwests boarding procedure; she didnt like the flight attendants sporty uniforms and the casual atmosphere. Her last letter, reciting a litany of complaints, momentarily stumped Southwests customer relations people. They bumped it up to Herbs [Kelleher, CEO of Southwest] desk, with a note: This ones yours. In sixty seconds, Kelleher wrote back and said, Dear Mrs. Crabapple, We will miss you. Love, Herb.' The phrase The customer is always right was originally coined by Harry Gordon Selfridge, the founder of Selfridges department store in London in 1909, and is typically used by businesses to: Convince customers that they will get good service at this company Convince employees to give customers good service Fortunately more and more businesses are abandoning this maxim ironically because it leads to bad customer service. Here are the top five reasons why The customer is always right is wrong. 1: It makes employees unhappy Gordon Bethune is a brash Texan (as is Herb Kelleher, coincidentally) who is best known for turning Continental Airlines around From Worst to First, a story told in his book of the same title from 1998. He wanted to make sure that both customers and employees liked the way Continental treated them, so he made it very clear that the maxim the customer is always right didnt hold sway at Continental. In conflicts between employees and unruly customers he would consistently side with his people. Heres how he puts it: When we run into customers that we cant reel back in, our loyalty is with our employees. They have to put up with this stuff every day. Just because you buy a ticket does not give you the right to abuse our employees . . . We run more than 3 million people through our books every month. One or two of those people are going to be unreasonable, demanding jerks. When its a choice between supporting your employees, who work with you every day and make your product what it is, or some irate jerk who demands a free ticket to Paris because you ran out of peanuts, whose side are you going to be on? You cant treat your employees like serfs. You have to value them . . . If they think that you wont support them when a customer is out of line, even the smallest problem can cause resentment. So Bethune trusts his people over unreasonable customers. What I like about this attitude is that it balances employees and customers, where the always right maxim squarely favors the customer which is not a good idea, because, as Bethune says, it causes resentment among employees. Of course there are plenty of examples of bad employees giving lousy customer service. But trying to solve this by declaring the customer always right is counter-productive. 2: It gives abrasive customers an unfair advantage Using the slogan The customer is always right abusive customers can demand just about anything theyre right by definition, arent they? This makes the employees job that much harder, when trying to rein them in. Also, it means that abusive people get better treatment and conditions than nice people. That always seemed wrong to me, and it makes much more sense to be nice to the nice customers to keep them coming back. 3: Some customers are bad for business Most businesses think that the more customers the better. But some customers are quite simply bad for business. Danish IT service provider ServiceGruppen proudly tell this story: One of our service technicians arrived at a customers site for a maintenance task, and to his great shock was treated very rudely by the customer. When hed finished the task and returned to the office, he told management about his experience. They promptly cancelled the customers contract. Just like Kelleher dismissed the irate lady who kept complaining (but somehow also kept flying on Southwest), ServiceGruppen fired a bad customer. Note that it was not even a matter of a financial calculation not a question of whether either company would make or lose money on that customer in the long run. It was a simple matter of respect and dignity and of treating their employees right. 4: It results in worse customer service Rosenbluth International, a corporate travel agency, took it even further. CEO Hal Rosenbluth wrote an excellent book about their approach called Put The Customer Second Put your people first and watch?em kick butt. Rosenbluth argues that when you put the employees first, they put the customers first. Put employees first, and they will be happy at work. Employees who are happy at work give better customer service because: They care more about other people, including customers They have more energy They are happy, meaning they are more fun to talk to and interact with They are more motivated On the other hand, when the company and management consistently side with customers instead of with employees, it sends a clear message that: Employees are not valued That treating employees fairly is not important That employees have no right to respect from customers That employees have to put up with everything from customers When this attitude prevails, employees stop caring about service. At that point, real good service is almost impossible the best customers can hope for is fake good service. You know the kind I mean: corteous on the surface only. 5: Some customers are just plain wrong Herb Kelleher agrees, as this passage From Nuts! the excellent book about Southwest Airlines shows: Herb Kelleher [] makes it clear that his employees come first even if it means dismissing customers. But arent customers always right? No, they are not, Kelleher snaps. And I think thats one of the biggest betrayals of employees a boss can possibly commit. The customer is sometimes wrong. We dont carry those sorts of customers. We write to them and say, Fly somebody else. Dont abuse our people.' If you still think that the customer is always right, read this story from Bethunes book From Worst to First: A Continental flight attendant once was offended by a passengers child wearing a hat with Nazi and KKK emblems on it. It was pretty offensive stuff, so the attendant went to the kids father and asked him to put away the hat. No, the guy said. My kid can wear what he wants, and I dont care who likes it. The flight attendant went into the cockpit and got the first officer, who explained to the passenger the FAA regulation that makes it a crime to interfere with the duties of a crew member. The hat was causing other passengers and the crew discomfort, and that interfered with the flight attendants duties. The guy better put away the hat. He did, but he didnt like it. He wrote many nasty letters. We made every effort to explain our policy and the federal air regulations, but he wasnt hearing it. He even showed up in our executive suite to discuss the matter with me. I let him sit out there. I didnt want to see him and I didnt want to listen to him. He bought a ticket on our airplane, and that means well take him where he wants to go. But if hes going to be rude and offensive, hes welcome to fly another airline. The fact is that some customers are just plain wrong, that businesses are better of without them, and that managers siding with unreasonable customers over employees is a very bad idea, that results in worse customer service. So put your people first. And watch them put the customers first. UPDATE: This post has spawned a great discussion here and one some other websites. Digg One of the consistent back up statements of The Customer is Always Right is the amount of dollars it costs to replace a customer. It costs more to replace a customer than to retain one most times. However, it also costs a lot more to recruit, hire, and train a new employee than it does to keep one happy. Kinkoids Unite a site for Kinkos workers In my region, when an employee is mentioned in a customer complaint, he/she has to apologize to all 11 center managers in a conference call whether they were wrong or wronged. AdultDVDTalk (huh?) Unfortunately though, most companies in the customer service arena no longer even teach the basics of customer service. They just assume that it is a common-sense thing. Having spent 20 years interviewing job applicants, I can also say that there is no such thing as common sense! Just take a look at the high school and college grads showing up for job interviews in jeans and tee-shirts or chewing gumor my favorite was the young lady who excused herself to answer her cell phone and carry on a brief but totally unnecessary conversation! Reddit On a very, very small number of occasions in my various service roles over the years, Ive asked customers to leave the establishment because they were incorribly belligerent, hostile and abusive, and flat-out refused to accept any attempt to satisfy them. In these cases, the people were shopping for a fight rather than a commodity. If you liked this post, theres a good chance youll also enjoy: When is it time to leave a bad job? Find your quitting point. The cult of overwork Why ?Motivation by Pizza? Doesn?t Work Top 10 reasons why happiness at work is the ultimate productivity booster Thanks for visiting my blog. If you're new here, you should check out this list of my 10 most popular articles. And if you want more great tips and ideas you should check out our newsletter about happiness at work. It's great and it's free :-)Share this:LinkedInFacebookTwitterRedditPinterest Related

Manufacturing Resume Writing Examples - Helping You Write Your Own Resume

Manufacturing Resume Writing Examples - Helping You Write Your Own ResumeGetting a job in the manufacturing industry has never been easy. Many employers think that manufacturing employees are just at the bottom of the totem pole when it comes to their skills, qualifications and experiences. This is because they lack passion and dedication, not to mention the common misperception that manufacturing jobs are not as flexible as their service oriented counterparts.The misconception may be alive and well but the best way to change that is to provide an extensive resume highlighting all the qualities that you have, like your experience in one or more of the leading manufacturers in your area. You may also be able to offer a specific service that will be of use to your potential employer.If you're lucky enough to be a factory employee then you'll get to prove your worth in two ways. First, the new management will check your name and see if you have demonstrated professionalism and loyalty. Second, they'll give you a chance to prove your name and all your abilities. Remember that a manufacturing company is all about the new products that it is able to produce and pass on to the market.Don't forget to put your work history in the resume and offer your training in terms of any graduate degree, and any specific relevant experience like working in a shop that supplied high quality products. When you're at the factory floor, you should show how your abilities can help you work well with other employees. This will allow your potential employer to know that you have the ability to adapt to the business and work together with them on a daily basis.One of the main points to emphasize is the fact that you are enthusiastic about your work and have plenty of positive qualities. For example, don't just put a smiley face on your resume because it will cost you more in terms of your chances for employment.Don't forget to take into account that there are certain gaps on your resume th at you can fill by giving details about your efforts and achievements. Remember that, when you are given a job offer, you need to use the opportunity to prove your worth. Remember to put your best qualities first on your resume.To prepare your complete manufacturing resume you can consult resume writing samples on the Internet or you can look for printed materials on the Internet. Remember that the words on your resume have to portray a certain professional image and a calm self confidence. You'll be surprised to see that your resume is almost just as important as your first impressions.

Top Resume Writing Services in NYC

Top Resume Writing Services in NYCAre you looking for top resume writing services in NYC? Whether you are a New York resident or an international professional, it is vital to submit your resume to the right resume writing service, one that caters to your specific needs. With so many resume services popping up on the internet and city streets all over the country, it is important to make sure that you are getting the best of the best when it comes to top resume writing services in NYC. Below are some of the top services out there in NYC that you should definitely try if you are seeking top resume writing services.- Caesar NY - Caesar NY has been around for decades. Caesar has developed numerous resume services in NYC including a paid one. Caesar's resume writing services have been known to produce results in regards to creating a top resume in NYC.Caesar's resume services are primarily focused on creating beautiful resumes that contain the most pertinent and relevant information, at t he right places. If you are one of the many struggling graduates out there who still has an unfinished college degree, or you are a recent graduate who is trying to create a successful professional career, you will definitely want to check out Caesar's resume services in NYC.Caesar specializes in producing a top resume for every client that they get. Every potential client is given a personal resume service, and Caesar's process is very user friendly. All of Caesar's professionals are experienced in creating unique resumes, which is the reason they have been around for so long.When looking for top resume writing services in NYC, you may want to look into Caesar's website, which is pretty straightforward. You can even look at Caesar's testimonials to see what the professionals are saying about their services. Many of Caesar's clients have enjoyed the fact that all of their work is professionally prepared and included in the written form. It would be highly beneficial to use Caesar's services if you are looking for top resume writing services in NYC. The professional services you receive will be consistent and show what you are really worth as a professional. They do not play games with you as the writing process will continue until you are satisfied with the written form of your application.It is important to understand the importance of a top resume when it comes to job searching. A poorly written resume can land you a very cold shoulder interview. Having top resume writing services in NYC can provide you with the tools you need to create a successful professional career.

The When Writing the Resume , Which of the following Writing Styles Is Most Effe Pitfall

The When Writing the Resume , Which of the following Writing Styles Is Most Effe Pitfall Life After when Writing the Resume, Which of the Following Writing Styles Is Most Effe This kind of effect is achieved by simply writing often and carefully. It's true, you can write any old way you want, but you first have to keep in mind whom you're writing for and what genre you're writing in. Keep in mind, All About Writing is here in order to aid with the resume writing process, begin to finish. The same holds for writing. New Ideas Into when Writing the Resume, Which of the Following Writing Styles Is Most Effe Never Before Revealed Bear in mind, your instructor won't expect you to answer all the questions listed. It only means you should make sure your instructor isn't distracted from what you're attempting to say by how you're saying it. You may also discover that you use various styles for various assignments, with distinct responses from instructors. Having said this, to be a n actual writer, you must learn how to use different writing styles and pick the perfect one to fit the scenario. What the In-Crowd Won't Tell You About when Writing the Resume, Which of the Following Writing Styles Is Most Effe If you're still trying hard to determine what they are, you must aim for active voice and strong verbs to boost your writing. Writing style is dependent upon the essence of words you use, the type of sentences you frame and most importantly, it is dependent on who you are. Effective writing permits the reader to thoroughly understand everything you're saying. While expository writing might have some descriptive information and factual info, descriptive writing is likely to make use of many writing elements and literary devices like metaphors and similes. The Demise of when Writing the Resume, Which of the Following Writing Styles Is Most Effe Opt for quite a few columns based on how you need your resume to read. For instance, the author could talk ab out the benefits of becoming an organ donor. Who Else Wants to Learn About when Writing the Resume, Which of the Following Writing Styles Is Most Effe? Part of the issue with style is the fact that it's subjective. Even when you typically only write for a single style, it can be a whole lot of fun to push yourself to attempt to write for the different sorts of styles. Writing style is much like any different type of style as it helps us express who we are. Citation styles vary across the disciplines, but they could normally be figured out with a suitable style manual. When applying for employment, you need to show people the facts of why they ought to hire you and what you are able to bring to the firm. Several students and business professionals alike struggle with the idea of the way to write effectively. While internships deliver great experience and seem to be very important to develop a resume, they aren't realistic for many of students. The New Angle On when Writing t he Resume, Which of the Following Writing Styles Is Most Effe Just Released This paragraph has a lot of inconsistencies in its style. Every one of these writing styles is used for a certain purpose. Thus, the style of a bit of writing is crucial in specifying the author's principal objective as well as what kind of writing one is attempting to accomplish. Determine which one of the different manners of writing you ought to employ dependent on the message that you need to get to your reader and the way you wish to present that message.

Megan Calidonna - Work It Daily

Megan Calidonna - Work It Daily Recruiter Info Name: Megan Calidonna Title: Cyber Security Recruitment Team Lead Email: m.calidonna@hamlynwilliams.com LinkedIn: www.linkedin.com/in/megancalidonna Phone: 347-282-5738 Company Info Company: Hamlyn Williams Location: New York, NY Website: www.hamlynwilliams.com For Job Candidates Preferred Method To Be Contacted By A Candidate: Phone Preferred Process For Following Up On Application: I welcome either email or phone call to follow up Things That Impress You In A Candidate: Effective communication, concise resume and continued education Things Candidates Must Include To Be Considered For Job: Education, certifications and detailed project work Things That Will Disqualify A Candidate From Getting Considered: Lack of communication or false information Can Candidates Apply For Multiple Positions And Not Get Penalized?: Candidates can apply for as many roles that they are qualified for without getting penalized Recruiter's Perspective What's your favorite quote? Eighty percent of success is just showing up. â€" Woody Allen What do you like to do in your free time? Watch plays and eat nice food. In a sentence, why do you enjoy working at your company? I enjoy helping people advance their career and show them opportunities that they would not have found on their own. In a sentence, how does your company have fun on a regular basis? My company has an open floor plan and it is always loud and filled with jokes and laughter. In a sentence, how would you describe the employees at your company? Work hard, play hard. Have you joined our career growth club?Join Us Today!

How I Raised 3 Feminist Sons

How I Raised 3 Feminist Sons Boys will be boys.If perfection is the enemy of the good, then this phrase which dismisses and erases the accountability of brutish acts by boys is the enemy of every parent, both moms and dads.And the boys will be boys excuse is especially the enemy of every feminist mom hoping to raise boys to become young men who are respectful of women and who may embrace the title of feminist. I know I raised three.If my sons, now all in their 20s, are each not feminists, then they are good actors or they know better than to admit otherwise.I believe it would be nearly impossible to have lived in ur home and not catch some gender enlightenment by osmosis, if not by default. Yes, its true you cannot control all elements and factors of influence, but you can deliberately act on providing an environment that would promote them acting in ways to support gender equality. And you can be a role model for feminism.And here are just some of my tips.1. Stereotypes be damned. I suggest you stay away from the pink and blue, guns and dolls separation of play. In your conversations, no reinforcement of the popularity of hyper-toxic male figures as idols either, whether that is about WWE stars they admire or politicians who make crude remarks. You may not be able to eliminate the possibility any of their friends or coaches will utter insults like you run like a girl, or be a man, but you can say girls and women are incredible athletes and that real men do cry. Remember that from costumes to toys, no reinforcement of aggression as male and subservience as female should be OK in your house.2. Go on outings to museums, art galleries, restaurants, book stores. Admire the brilliance of artists, poets, playwrights, authors, sculptors, chefs, creators of all stripes whether they are male or female. Be sure to point out the accomplishments and creative work of women. Take your son to a gallery dedicated to womens art, The National Museum of Women in The Arts in Was hington, D.C., is one, but just be sure you express that innovation and impact are available for both genders. Honor the artistry of men and women.3. Listen to music and watch movies where women are not victims. This will eliminate a lot of content for sure, but do try to find movies where women have strength and more than a bit part as someones spouse, girlfriend or mother. Definitely no violent movies where women and girls are getting hurt. Stay away from songs in the background where women are always pleading for men not to leave or crying that they just left. You dont have to stay with current songs, as you can dig back into the archives on music, tv shows and music, but you just want to show where women are strong characters.4. Teach them to cook. Do not make the household chores your duty alone, and show them how fun it is to be creative in the kitchen, assigning them a weekend meal regularly where you will let them create whatever they want. Applaud ingenuity and mastery by c elebrating that they cook and how they clean up after themselves. And cleaning up after themselves should be required. Their partners later in life will thank you.5. Ask his opinion about sexist behaviors. And be sure to tell him what you think. Talk about how jfair behavior, attitudes and actions are what make a good man. Give him examples of good role models. I would embrace the chance to comment on the news of sexual harassment and gender discrimination by saying how this demeans all humans.I cant guarantee you will raise a 100 percent feminist son who is completely gender balanced in his outlook and who will never utter a sexist remark. But chances areand I would knowyou will raise a son who makes you proud of the man he will become. I know I am. Times three.

What Everyone Is Saying About Bcg Virtual Resume Writing Workshop Is Wrong and Why

What Everyone Is Saying About Bcg Virtual Resume Writing Workshop Is Wrong and Why The Foolproof Bcg Virtual Resume Writing Workshop Strategy Tell how youre a best match for the job. The points you choose to highlight should clearly demonstrate that you would make a huge consultant. Its your job to produce their job easy. Your resume determines in the event that you get an interview, and interview determines in the event that you get work. How to Get Started with Bcg Virtual Resume Writing Workshop? This is a consulting workshop where everyone is going to have good opportunity to ask questions regarding the business, application procedure and interviews etc.. But most of all, these individuals will provide you an insight into what makes their firm UNIQUE. There arent any other writers. Unfortunately, networking isnt always simple or possible. Leading consulting firms have a lot in common. Consultants are liable for having a bit of the customers problem. In the majority of regions, they titelseite the exact same industries and work for similar customers. What the In-Crowd Wont Tell You About Bcg Virtual Resume Writing Workshop Among the unwritten rules of consulting cover letters is they should not be longer than 1 page. Its the very first part of your cover letter and so the most significant one. Your cover letter isnt the opportunity to be shy. The very first step towards writing a strong cover letter is to realize why consulting firms request a cover letter in the very first spot. Ive been in the government over 25 decades now and it was among the ideal government sponsored classes which I have ever been to. Youve already written cover letters before. The point were attempting to make is your application a part of 100 other applications. In reality, this is the greatest test.